Privacy Policy

Last updated: August 2026

Introduction

Bright Heath ("we", "our", "us") is committed to protecting the privacy of individuals who use our services and visit our website. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following categories of personal information:

Identity information: name, title
Contact information: email address, postal address
Service preferences: property requirements, budget parameters, location preferences
Communication records: correspondence between you and our team
Technical data: IP address, browser type, pages visited (via cookies)

How We Use Your Information

We process your personal information for the following purposes:

To provide property search and consultation services you have requested
To communicate with you regarding your enquiry or ongoing service
To improve our services based on feedback and usage patterns
To comply with legal obligations

Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

Contract: processing necessary to perform services you have requested
Legitimate interests: improving our services and maintaining business relationships
Consent: where you have explicitly agreed to specific uses of your data
Legal obligation: compliance with applicable laws and regulations

Data Sharing

We do not sell your personal information. We may share information with:

Property owners or their agents when arranging viewings (with your consent)
Service providers who assist our operations (under appropriate data protection agreements)
Legal or regulatory authorities when required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, typically for a period of six years following the conclusion of our services. We may retain certain information longer if required by law.

Your Rights

Under data protection law, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data in certain circumstances
Object to processing of your data
Request restriction of processing
Data portability
Withdraw consent where processing is based on consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure storage systems, and restricted access controls.

International Transfers

Your data is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place in accordance with data protection law.

Contact Us

For questions about this policy or to exercise your data protection rights, contact us at:

Bright Heath
45 Colmore Row
Birmingham B3 2AA
United Kingdom
Email: [email protected]

Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated. Visit ico.org.uk for more information.